Compass Health Brands Manufacturer Returns and Warranty Information
We will accept returns within 30 days from the original ship date. A 25% restocking fee maybe subtracted from the original cost and a credit for the difference will be issued. Returns must be shipped with freight charges prepaid. Shipping costs are not refundable.
All products must be returned in original packaging and must contain all components, accessories and user manuals. If any components are missing, you will be responsible for the cost of the replacement component and the 25% restocking fee.
All returns must be approved with a Return Authorization Number. Please call our Customer Service Team at (866) 322-1913 to obtain a Return Authorization Number. Provide the following information when calling:
- Item Number
- Original Order Number
- Product Serial Number/Lot Number
- Reason for Return
The Return Authorization Number must be marked clearly on the returned carton and is valid for 10 business days from the date of issue. Returned merchandise must be in the same unit of measure as originally purchased. Return Labels or Call Tags can be issued by our customer service department to return merchandise. Associated fees and return freight charges will apply. All returns of drop-shipped items are subject to a restocking fee as well as inbound and outbound freight charges.
Returns will not be accepted on items that are:
- Missing their serial number
- Special order items
- Returned more than 30 days after delivery
- Returned without notification
Freight Overages, Shortages and Damaged Merchandise:
All freight overages, shortages and/or damages must be reported immediately upon receipt of shipment. Visible damage should be noted on the freight company's receipt at the time of delivery. All packing and shipping documentation must be retained for damage claims. Contact our Customer Service Team at (866) 322-1913 for final disposition.
Warranty Guidelines and Refurbished Units:
Compass Health Brands sole obligation in the case of any breach of its warranties set forth in the manual shall be, at Compass’ option, to replace the Product with a new or factory certified reconditioned product without charge to the Purchaser or to refund the purchase price of the Product. For returns, please contact Shop Medical Mobility at (866) 322-1913 to obtain a prepaid shipping label with the authorized RA number (if product is within warranty). Any product sent back without an authorized RA number will be returned to the sender.