Vive Health Manufacturer Return/Exchange Policy
Return/Exchange Policy For All Vive Health Products:
- There is a 30 day hassle-free return policy for all products.
- All customer returns after 48hrs are subject to a 30% restocking fee & cost of return label on all orders.
- 15% restocking fee for all other returns.
- In the case of a return, shipping charges are non-refundable.
- An item must first be returned and received before a exchange or refund is processed.
- If a return is not received by carrier within 30 days after the request has been approved, we will consider the return to be delinquent and a refund will not be processed.
- A return must be authorized by our support team in order to be eligible for a return.
- For all returns please contact: firstname.lastname@example.org
- We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
- We are unable to ship to PO Boxes or Amazon Lockers