As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. Some items may require a 2-5 processing time from the warehouse before it is shipped to the customers. In this case the customer will be notified.
In the United States we offer free shipping on all orders over $19.99.
We ship using USPS, UPS, DHL, & Fed Ex.
Sorry, we do not ship internationally.
For all Vive Health brands:
- We are unable to ship to PO Boxes or Amazon Lockers
- We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you the tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com